Orders and Contract

Your order for goods is accepted and a contract is formed between Househill Embroidery and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Househill Embroidery, nor at the point in time that you receive an email from Househill Embroidery acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Househill Embroidery, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order.

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Cancelling Your Order

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, personalised items. You must inform us of your wish to cancel in writing either by letter, email or call 078419 77241# within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.  Please contact us to arrange cancellations and return.

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Returns Policy

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Any unused, non-personalised items can be returned for a full refund within 14 days.  Contact us to arrange return of your item. 

Any personalised and bespoke orders are non returnable unless faulty.

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Shipping

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Postage & Packaging is £3.50 on all orders.  FREE local delivery is available to all postcodes in the IV12 (Nairn) area.  Please select FREE local delivery at checkout.